Patient Portal

What is the Patient Portal?

Click here to access the Patient Portal

The Patient Portal is a secure web-based system which will allow you to communicate with our office and access portions of your medical record. These services are available at any time and allow you to bypass the phone system, communicating with our office at your convenience. The portal allows you to:

  • View your lab results
  • View and print your personal health record
  • Request an appointment
  • Request a referral
  • View your statement and submit questions to billing
  • Update your demographic information

Existing patients must register in the office to use the portal. Are you a new patient? You can pre-register using the portal and request an appointment. Once our schedulers receive your information, they will contact you to schedule an appointment. 

It is important to use the portal only for non-urgent issues. If you have an urgent concern, please call the office at (512) 459-4147. 

You will be notified by email if you have a message or results to view on the portal. Once your register for the portal, it is important that you continue to use it to retrieve your messages so that you do not miss important information. If you ever decide that you do not want to use the portal, please notify us and we can deactivate your account. If you have any technical problems with the portal, please notify the office. We hope you enjoy using this service. 

View the Patient Portal Policies and Procedures

Frequently asked questions:

  1. Why can't I register for the portal over the phone or online?
    For security reasons, we need to register you in person in the office. We will provide you with a username and password. 
  2. What if I can't remember my password?
    Go to the portal site and click "change/reset password" and follow the directions. Note: it may take 10-15 minutes for your new password to become active.  
  3. What if I am locked out of my account?
    Your account will be locked after 5 unsuccessful log-in attempts. Passwords are case sensitive, so please be careful when logging in. Please contact the office to have your account unlocked. Please close out of your web browser before we unlock your account. If your web browser is still open, the unlock procedure may not work. 
  4. Why can't I see my lab results?
    Lab results are visible once they have been reviewed by the doctor. If they are not visible, your lab results may not be final yet. All providers may not be posting results to the portal. Some insurance companies require us to send your blood to a lab that does not link with our system. These labs will not be visible on the portal. You should receive a phone call regarding your lab results. Please call the office if you have not received notification regarding your lab results within 2 weeks of your visit. 
  5. Why can't I see the results of my X-ray, MRI or CT scan?
    At this time, results are not visible through our system. You should receive a phone call from our staff regarding the results of your test. 
  6. Why can't I see all of the information in my record?
    The portal does not allow all portions of the medical to be visible. Tests, vaccines, etc that were done prior to initiation of our system will not be visible. If you had vaccines done at another facility, please notify us and we can add these to your record. 
  7. Some of my information is wrong. How do I correct this?
    We are hopeful that the portal will help us keep your information correct to reduce billing mistakes and other errors. If you notice an error in your demographic information, please send us a change request through the portal. If you see information in your medical history that is incorrect, please notify our office. 

Office Info

Jefferson Street Family Practice
1101 W. 40th Street
Austin, TX 78756
512-459-4147
512-459-9134 (fax)
View Map

In the News